How to Lodge a Complaint
All customer complaints are submitted through our regulator’s official online system called 'MyWatSan'. Follow the steps below to submit your complaint on your own, or visit any of our offices and our staff will help you.
Click to Open the Complaint System
Click the button below. You will be taken to the regulator’s official website where complaints are submitted.
Register or Log In
If this is your first time using the system, choose Register. You will need:
- Your full name
- Your email address
- A password you can remember
If you already have an account, choose Log In and enter:
- Your email address
- Your password
Go to Complaints
After logging in, look at the menu on the left side of the screen. Click on Complaints.
Choose “Lodge a Complaint”
Click the button that says Lodge a Complaint to open the form.
Select Your Water Company
When asked to select a Utility or CU, choose:
Chambeshi Water Supply and Sanitation Company
Fill in the Form and Submit
Complete the rest of the form with your details and explain your problem clearly. When finished, click Submit.
If you find the online process difficult, please visit any of our offices. Our customer service officers will help you submit the complaint.