About Us
Who we are and what drives us
Who We Are
Chambeshi Water Supply and Sanitation Company Limited (ChWSSCL) is a business entity in the water and sanitation sector headquarted in Kasama, Northern Province. We operate in two provinces Northern and Muchinga Provinces in Zambia with 40,000+ customer base.
We are committed to providing safe, reliable, and sustainable water services to our communities. Through responsible resource management and customer-focused service, we aim to improve public health, support development, and protect the environment.
Our Mission
To sustainably provide quality Water Supply and Sanitation services to the satisfaction of the customer while embracing innovation and stakeholder support.
Our Vision
"National best in water supply and sanitation services"
Witness Our Impact Across two provinces
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Households Served
Our Core Values
The principles that guide our decisions, operations, and service delivery every day.
Respect
Appreciating that the customer is necessary for the existence of the Company and that the contribution of other stakeholders is also very valuable to the organization.
Excellence
Continuously providing an efficient, effective, reliable and quality service by doing things correctly at all times.
Sustainability
Providing services that are environmentally friendly and generate resources for continuous service provision.
Professionalism
Competent and skilled human resource that meets the expectations of all stakeholders.
Equity
Embracing all stakeholders regardless of gender or status by impartial service delivery and leaving no one behind.
Customer Care
Ensuring the need of the customers are met.
Team Spirit
Everyone in the Company working together for the common good of the Company and all the stakeholders.
Integrity
Executing resposibilities with transparency and good governance.
Innovation
Ensuring creative initiatives in the diversification of water and sanitation service provision.