Clean Water.
Safe Sanitation.

Providing sustainable water and sanitation services for communities and national development.

We're Now Cashless

Pay for water and sanitation services conveniently using your mobile phone. Choose our direct USSD option or pay through your preferred mobile money provider.

Pay Directly with *2220#

Our dedicated USSD service allows you to make payments quickly and securely on all networks without going through third-party platforms.

1

Dial *2220# on your mobile phone

2

Select the Service you want to pay for

Pay via Mobile Money

Use your mobile network’s mobile money service to pay your water bill.

Supported Networks:

  • Airtel Money
  • MTN MoMo
  • Zamtel Kwacha
1

Dial *115#

2

Go to Payments

3

Go to Water Bills

4

Select Chambeshi Water

Public water awareness

Public Awareness

Let's Protect Our Water, Together

Call +260 967101640 to report leaks or vandalism.

Non-Revenue Water (NRW)

Reducing water losses is a shared responsibility between our utility and the communities we serve. We are committed to improving efficiency, protecting resources, and delivering sustainable services.

What is Non-Revenue Water?

Non-Revenue Water refers to water that is produced and treated but does not generate income. This can happen due to leaks in pipes, illegal connections, meter inaccuracies, or unbilled authorized usage.

Reducing NRW helps conserve water resources, improve service reliability, and strengthen the financial sustainability of the utility.

Why It Matters

Water is a limited and valuable resource. When water is lost, it affects supply reliability, operational costs, and future infrastructure investments.

By reducing losses, we can expand service coverage, improve pressure levels, and maintain affordable tariffs for our customers.

What Customers Can Do

  • • Report leaks or burst pipes immediately.
  • • Avoid illegal connections or meter tampering.
  • • Ensure your meter is accessible for reading.
  • • Fix internal plumbing leaks promptly.
  • • Pay bills on time to support maintenance and upgrades.

Witness Our Impact Across two provinces

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Districts

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Households Served

Our Stakeholders